Refund & Returns Policy – Childish Clothing

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Item must be unused and in the same condition as received
  • Original tags, packaging, and labels must be intact
  • Return request must be submitted within 14 days of delivery
  • Item must not show signs of wear, washing, damage, or alteration

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards
  • Items marked “non-returnable” at checkout

2. Return Process

To request a return, please contact us at:

📩 Email: support@childishclothing.uk

Please include the following information:

  • Full name
  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (required if the item is defective or incorrect)

Once your request is approved, we will provide return instructions and the return shipping address.

3. Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for lost or damaged return shipments
  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost

4. Inspection & Approval

Once we receive your return, the item will be inspected.

We reserve the right to reject returns that:

  • Do not meet eligibility requirements
  • Arrive without original packaging or tags
  • Show signs of use, washing, or damage

If your return is approved, you will be notified via email.

5. Refunds

  • Approved refunds will be issued to the original payment method
  • Please allow 7–10 business days for the refund to appear, depending on your payment provider
  • Shipping fees are non-refundable, except when the return is due to our mistake
  • A restocking fee may be deducted where applicable

6. Exchanges

We only offer exchanges if:

  • The item is defective
  • You received the wrong product

For exchange requests (size or color), please contact:

📩 support@childishclothing.uk

Exchanges are subject to stock availability, and additional shipping charges may apply.

7. Defective or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery
  • Provide clear photos showing the issue

We will offer either:

✅ A replacement
or
✅ A full refund

In these cases, all shipping costs will be covered by us.

8. Order Cancellations

Orders can only be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled.

9. Changes to This Policy

Childish Clothing reserves the right to update or modify this policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions regarding this policy, please contact us:

📩 Email: support@childishclothing.uk